Onsite Maintenance Engineer – AV/UC Systems (USC Only)

Citizenship Requirement: Must be a U.S. CitizenCustomer: Federal Government Agency

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
Position OverviewThe Onsite Maintenance Engineer is responsible for the day-to-day operation, maintenance, and support of AV/UC systems within fully integrated conference rooms, boardrooms, and similar spaces. This role covers the full spectrum of AV/UC support — from advanced diagnostic troubleshooting, system administration, and control system/DSP configuration, to hands-on preventive maintenance, event support, and end-user assistance. The Engineer administers and maintains Cisco Unified Communications Manager (Call Manager) and Synergy Sky infrastructure, supports new system build-outs, and ensures all systems remain at peak operating performance.
Key ResponsibilitiesPerform routine preventive maintenance checks, services, and advanced diagnostic troubleshooting on AV/VTC systemsAdminister and apply service packs/updates to Cisco Unified Communications Manager (Call Manager) and Synergy Sky servers to maintain compliance with applicable security and vulnerability management standardsProvide control system and digital signal processing (DSP) equipment maintenance and support, including minor configuration changes to control systems, interface graphics, or DSP to optimize performanceProvide field service support of networked devices (routers, IP protocols, etc.)Oversee day-to-day AV/UC operations, including hands-on hardware maintenance (e.g., projector lamp changes, filter cleaning, cabling)Set up, support, and monitor video calls and events as neededSupport new conference room build-outs and onboarding of newly commissioned rooms, including QA and installation supportObtain elevated access privileges as required to support system administrationProvide direct assistance and training to end users on AV/UC system operationCoordinate contractor and/or manufacturer-provided field support as requiredEnsure compliance with all customer safety and procedural guidelines at all timesTrack all maintenance activity from start to finish with proper documentationMaintain sufficient spares and accurate inventory on hand to enable rapid resolution of routine service issuesCoordinate with the Help Desk for collateral support, RMA processing, and parts procurement as neededPerform administrative tasks such as completing service tickets/reports and maintaining system readiness status boardsCoordinate outside rental and staging services for special events as needed xzbcwsv
Required QualificationsMust be a U.S. CitizenHands-on experience administering Cisco Call Manager (Cisco Unified Communications Manager)Demonstrated experience with Synergy SkyStrong Audio Visual (AV) / Video Teleconferencing (VTC) systems experience, including hands-on hardware maintenanceExperience with control systems and DSP configurationExperience supporting networked devices (routers, IP protocols)Ability to work full-time onsite in Indianapolis, INAbility to commit to a 3-year contract engagementStrong troubleshooting, documentation, and end-user training skillsWillingness to obtain elevated system access and comply with customer security protocols for work in secure spacesPrior experience in a federal government or DoD AV/UC environment preferred