Remote Tax Operations Specialist

A Better Built World At Miter, we’re on a mission to help construction contractors build with confidence. If we’re successful, we’ll make it easier and faster to build critical physical infrastructure - roads, bridges, utilities, data centers, housing, etc. For decades, construction and field services contractors have had to run their businesses on outdated software: clunky, on-premise systems created in the 1980s and 1990s. That’s where Miter comes in. We’re using AI and embedded payments to rebuild the core HR, finance, and operations systems that underpin our physical economy. Using Miter, contractors like Marathon Electrical , W.J. O’Neil , and Truebeck Construction are building stronger teams, controlling job costs, and accelerating jobsite execution. This idea is resonating. Since we launched in 2021, we’ve grown to thousands of customers and tens of millions in ARR, making us one of the fastest growing vertical software companies ever. To double-down on our momentum, we’ve raised $50M+ from top investors (Bessemer, Coatue, and Battery) who share our belief that we’re just getting started. About the Team be the go-to for teammates escalating complex cases. Own reactive tax support tickets: tax notices, blocked filings, W-2/year-end issues, balancing/HLD debits, and general tax-setup questions. Drive proactive tax setup reviews for customers flagged as high-risk during onboarding — benefit/deduction design, payroll history reconciliation, tax profile audits (agency IDs, TPA/POA, “Applied For,” frequencies, rates), First Quarter Filing readiness, and year-end/ownership-change prevention. Build playbooks, enablement docs, and training for Sales, Launch, and the broader Support team so common tax issues can be handled systematically (and eventually automated). What You’ll Need: 3+ years (mid) / 5+ years (senior) of payroll tax experience at a payroll provider, payroll SaaS, or PEO, with hands-on knowledge of federal, state, and local filing requirements across multiple jurisdictions. Direct experience owning agency notices end-to-end, including researching guidance, guiding customers through resolution, and handling cases from first email through live calls with stressed CFOs. Strong Excel skills (pivot tables, lookups, gross/net and tax reconciliations) and working knowledge of payroll systems like Check, Gusto, Rippling, ADP, or Paychex, with the ability to build and interpret balancing reports from scratch. Deep agency fluency: POA/TPA processes, "Applied For" handling, filing frequencies, wage bases, withholding mechanics, and triaging 941/940, state UI, withholding, and local notices into clear next steps. Excellent written and verbal communication paired with strong judgment: can distill a tangled tax history into a calm, concise reply, de-escalate frustrated customers, and turn repeat issues into playbooks alongside Support, Launch, and Product. Our Interview Process: Recruiter Pre-Screen Hiring Manager Interview Presentation Round Final Executive Interview Our Benefits: Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages. Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs. 401(k) Retirement Plan: Company-matched contributions to help you plan for your future. Unlimited PTO: Take the time you need to recharge and be your best self. Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents. Learning