Remote Career Advisor - Part Time

Job Title: Career Advisor - Part-Time Remote Opportunity (Work from Home) NOTE: Both a cover letter and resume are required for this position in conjunction with your application.
Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service. The SECO program delivers individualized career support to military spouses by exploring their career interests, finding education and financial assistance opportunities, developing career plans, and connecting them to employment opportunities through: SECO Coaching Services, the MySECO web presence, and the Military Spouse Employment Partnership (MSEP) Component.
Career Advisors provide support to military spouses through the Military OneSource Military Spouse Education and Career Opportunities (SECO) Program Contract by connecting military spouses with academic and employment opportunities.
Maintain readiness in a fast-paced contact center work environment to support military spouses.
Receive initial calls from military spouses via a live hand off using call center technology.
Receive incoming live chats from military spouses.
Provide recommendations regarding opportunities for online and distance education and training; Educate military spouses on the availability of financial assistance resources to assist in decision making, assist spouses with understanding Federal, state and local occupational licensing
Provide credentialing information for select career fields.

Schedule career coaching appointments.
Assist spouses with troubleshooting website access associated with SECO programs.
Assist with the administration of a Department of Defense military spouse scholarship program.
Maintain government provided case management system, spouse profiles and scholarship accounts.
Shift for this position:
The call center’s hours of operation are Monday – Friday: 7:00 AM – 10:00 PM EST, and Saturday: 10:00 AM – 5:00 PM EST

~ Successful candidate’s specific schedule will be determined by the Advisor Services Lead and may change based of the contract.

This position requires a Bachelor's degree AND 4+ years professional experience providing high quality and in-depth educational, career, or employment advising or coaching to diverse ADULT populations.
Three (3) years' experience in training development and delivery, public speaking, group presentation and facilitation skills preferably in adult education, medical or non-medical setting;
Two (2) years' experience supervising or overseeing the delivery of social services and/or education programs, systems and services.
This position requires home internet service with speeds in excess of 3Mb in both directions (upload and download) through a broadband internet service (e.g. Cable, Fios, etc. Candidate must have strong technology and research skills, as well as ability to navigate multiple computer systems simultaneously.
Candidate must be able use critical thinking skills to connect the client to applicable resources, including SECO career coaching, in support of reaching their education and career goals.
Candidate must be able to accommodate a full-time training schedule for the first 6-8 weeks of employment if hired.
Preference for candidates with experience working in a contact center or educational service operations environment.
Preference for former Military or Military Spouse or Veteran or Wounded Warrior.
Preference for candidates with experience working in a structured environment with set schedules.
Preference for candidates with the ability to build rapport with individuals in a remote/virtual setting.
Must have a home office set up. Works in office areas. Uses personal computer, telephones, copiers, printers and other office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.