IT Support and operations Admin

Role Overview We are looking for an IT Operations & Admin Executive to manage user lifecycle, identity & access, endpoints, and day-to-day IT operations across Microsoft 365 and SaaS tools. The role focuses on ensuring secure access, smooth IT operations, and a strong end-user experience. Key Responsibilities Manage onboarding and offboarding across Microsoft 365 and SaaS tools Administer Microsoft Entra ID (MFA, RBAC, SSO, Conditional Access) Handle Windows & macOS device management using MDM tools (Intune/Jamf) Provide L1/L2 IT support for hardware, software, and access issues Manage SaaS applications, SSO integrations, and license optimization Maintain IT asset inventory and handle procurement & audits Automate workflows using Power Automate / PowerShell / scripting Ensure security, compliance, and zero access leakage Support basic network operations (Wi-Fi, VPN, connectivity) Maintain documentation, SOPs, and access records Requirements 2-4 years of experience in IT Operations / IT Administration Strong hands-on experience with Microsoft 365 & Entra ID Solid understanding of IAM concepts (SSO, MFA, RBAC) Experience managing Windows & Mac environments Familiarity with SaaS tools, endpoint management, and MDM solutions Basic scripting knowledge ( PowerShell or similar ) Understanding of networking fundamentals What We’re Looking For Strong ownership and attention to detail Problem-solving mindset with focus on automation Ability to manage both IT operations and end-user support Good communication and collaboration skills