Client Servicing Manager

Company Description Lila is a Bengaluru-based children's furniture brand that believes thoughtful design can positively influence how children grow. The company creates modular, minimal, and durable furniture that adapts to a child's changing needs, supporting independence, curiosity, and a sense of calm. Each piece is designed from a child's perspective, not as a scaled-down adult product, but as something uniquely suited to them. Lila focuses on crafting environments that foster learning, exploration, and everyday joy at home, in classrooms, and in other child-centered spaces. The brand appeals to those passionate about design, childhood development, and creating meaningful, functional spaces for children.
Role Description The Client Servicing Manager is a full-time, on-site role based in Bengaluru, responsible for managing relationships with customers, institutional clients, and partners. This role oversees end-to-end client interactions, including understanding requirements, presenting product solutions, coordinating orders, and ensuring smooth delivery and post-sale support. The Client Servicing Manager will respond to inquiries, handle escalations, and maintain high levels of customer satisfaction by proactively addressing feedback and improving service processes. Day-to-day tasks include collaborating with internal teams such as sales, design, operations, and logistics to meet client expectations, maintain accurate records, and prepare regular reports on client engagement and service performance. The role also involves identifying opportunities to deepen client relationships, support repeat business, and help refine the customer experience aligned with Lila's brand values.
Qualifications

• Strong client-facing skills, including experience in Client Services and Client Relations, with a focus on building long-term partnerships.
• Demonstrated ability to drive Customer Satisfaction through responsive follow-up, problem-solving, and attention to detail.
• Excellent Communication skills, both written and verbal, with the ability to explain solutions clearly and manage expectations.
• Solid Customer Service experience, including handling inquiries, resolving issues, and coordinating with internal teams.
• Relevant experience in account management, client success, or service delivery, preferably in design, furniture, lifestyle, or consumer brands.
• Strong organizational and time-management abilities, with competence in using CRM tools and basic office software.
• Comfort working on-site in Bengaluru and collaborating closely with multifunctional teams.
• Bachelor's degree in business, communications, design management, or a related field, or equivalent practical experience.