General manager

General Manager – India | Service, Maintenance, Business Development & Operations

Position Overview

We are looking for an experienced General Manager – India to lead and grow the company's India operations for industrial machinery, equipment and special-purpose vehicles, with a strong focus on the Aluminium and Steel Industries.

The role will have overall responsibility for Service & Maintenance, Business Development, Key Account Management, P& L, day-to-day Operations and Administration.

The ideal candidate will have a strong background in Aluminium or Steel plants, Smelters, Casthouses, Steel Plants or related heavy industrial operations, combined with experience in servicing industrial equipment, special-purpose vehicles or heavy machinery.

Key Responsibilities

Service & Maintenance

Lead overall service, maintenance, repair, overhaul and refurbishment activities in India. Manage field-service engineers, technicians, workshops and service teams. Ensure high equipment availability, reliability and customer uptime. Provide technical leadership for special-purpose vehicles, mechanical equipment, hydraulic systems and industrial machinery. Develop preventive and corrective maintenance programmes and improve service response.

Business Development – Aluminium & Steel

Develop and execute the company's India business-development strategy with a specific focus on the Aluminium and Steel Industries. Build relationships with Aluminium Smelters, Casthouses, Steel Plants, Rolling Mills, Foundries and other heavy industrial customers. Identify opportunities for new equipment, service contracts, aftermarket services, refurbishment, upgrades and spare parts. Develop relationships with key decision-makers across Operations, Maintenance, Projects, Engineering and Procurement. Track industry investments, capacity expansions, modernisation and equipment-replacement opportunities.

Key Account & Customer Management

Manage existing strategic customers and develop new accounts across the Aluminium and Steel sectors. Act as the senior interface between the company and key customers. Understand customer requirements and provide appropriate technical and commercial solutions. Build long-term relationships and ensure high customer satisfaction.

P& L & Commercial Management

Take overall responsibility for the India P& L, revenue and profitability. Prepare and manage annual budgets and business plans. Drive growth through equipment sales, service contracts, aftermarket, spare parts and refurbishment. Lead commercial discussions, negotiations and customer contracts.

Operations & Administration

Manage the day-to-day operations and administration of the India organisation. Build and develop the India service and commercial team. Establish effective systems for service delivery, customer management, reporting and business development. Coordinate with international headquarters on technical, commercial and operational matters. Ensure compliance with statutory, HSE, quality and company requirements.

Candidate Profile

Degree/Diploma in Mechanical Engineering or a related discipline. Strong 18+ Years experience in the Aluminium and/or Steel Industry is highly preferred. Experience in service, maintenance or operations of industrial machinery, special-purpose vehicles, heavy equipment or material-handling equipment. Experience with Aluminium Smelters, Casthouses, Steel Plants, Foundries or similar heavy industrial environments would be highly relevant. Proven experience in Business Development, Key Account Management and customer-facing roles. Experience managing P& L, budgets and commercial operations. Strong leadership and people-management capabilities. Excellent technical, commercial, communication and relationship-management skills.

Ideal Candidate

The ideal candidate would be a senior Aluminium or Steel industry professional who has developed through Maintenance/Service/Operations and subsequently gained strong capabilities in Business Development, Customer Management and commercial leadership with 20+ years of Experience.

Experience with special-purpose vehicles, metal transportation equipment, tapping/charging equipment or similar machinery used in Aluminium or Steel plants would be particularly valuable.

The role requires someone who can effectively combine industry knowledge + technical/service expertise + customer relationships + business development + P& L ownership.