Operations Executive (JRT)

1. Purpose Responsible for ensuring all mail communications/ reverts, customer call handling, regulatory clearance follow-up with origin and coordinating with operations teams for issues regarding priority deliveries, delays, exceptions, etc. at the Air Hub 2. Key Responsibilities Responsibilities Handle all mail communications (with internal & external customers) at the Air Hub; Responsible for mail reverts and coordination with relevant departments (PUDs, warehouses, origin etc) for the same Monitor exception cases at the Air Hub (e.g. unidentified shipments, undelivered shipments, SLAH, Regulatory hold cases etc.) and follow up with operations for corrective actions Responsible for customer service support at the Air Hub to ensure provision of quality services to all Blue Dart customers