Collection Executive

Quikkred · India

Company Description Quikkred is a technology-enabled credit platform focused on providing fast, reliable loans to salaried individuals across India. The company leverages intelligent underwriting, data-driven decision-making, and strong compliance frameworks to deliver transparent credit solutions. Quikkred aims to make access to finance simpler and more tailored to the needs of the modern workforce. Team members work in a dynamic environment where technology and finance intersect to improve customer experience and trust.

Role Description This is a full-time, on-site Collection Executive role based in Delhi, India. The Collection Executive will be responsible for following up with customers on overdue payments through phone calls, emails, and other approved communication channels.

Qualifications

• Contact customers via phone, email, or in person to collect overdue payments
• Follow up on outstanding invoices and negotiate payment plans when required
• Maintain accurate records of customer interactions and payment status
• Monitor aging reports and prioritize high-risk accounts
• Resolve customer queries related to billing and payment discrepancies
• Coordinate with internal teams (sales, finance, legal) for dispute resolution
• Ensure compliance with company policies and applicable collection laws
• Achieve monthly collection targets and reduce delinquency ratios
• Escalate non-responsive or high-risk accounts as per escalation matrix.
• Handle NPA (Non-Performing Asset) cases, including recovery follow-ups, settlement negotiations, and coordination for legal action where required