Customer Support Executive

Job Title: Customer Support Executive Process: International Voice Process Shift Timings: 6:00 PM – 3:00 AM IST / 7:00 PM – 4:00 AM IST (Post DST) Job Description: We are seeking empathetic and service-oriented individuals to join our Customer Support team in the healthcare domain. You will assist patients, caregivers, and hospital staff by addressing inquiries, resolving issues, and ensuring a smooth support experience. Responsibilities: Respond to patient and caregiver inquiries via phone, email & chat with empathy and professionalism. Assist with appointment scheduling, billing queries, insurance claims, and service-related concerns. Validate documentation with insurance agencies and ensure compliance with claim processes. Maintain accurate records of interactions in the CRM or hospital