Customer Service Rep

Customer Service RepresentativeAre you ready to elevate your career in a thriving industry? QDI Surfaces, a trailblazer in the flooring business, is on the lookout for a vibrant and talented Customer Service Representative to join our bustling Tucson showroom. This role, though non-supervisory, is a pivotal part of our innovative sales team, offering a dynamic mix of responsibilities to keep you engaged and excited.The job functions would include but not limited to:Answer incoming calls regarding pricing/availability, product questions/uses and general inquiries from our customers providing superior customer serviceEfficient order entry using Acctivate software with compiled data from customer along with precise calculations and audited product verified before entry and collect payment accurately according to company procedures.Coordinate customer material pick-ups with warehouse personnel and/or arrange pick-up schedules with outside freight companies which includes verifying outgoing product counts utilizing invoice to ensure accuracy.Service company's existing accounts and obtain new accounts wherever possible through direct referrals outbound/inbound sales calls or proper meansAssist in completion of customer files, including but not limited to: Client Information sheets, tax exempt certs (Form 5000), Credit card authorization forms and maintaining records by scanning and filing.Communicate with the sales team regarding customer inquiries and leads including follow-up.Greet customers and the team as they come into the showroom or via inbound phone callsBe able to present the QDI product line and answer questions from customersSpecific marketing projects assigned by GM or Operations ManagerAttend industry related networking events when necessaryMaintaining sample room and updating sample inventorySuggest improvements to the overall processSuccessful candidates will have the following:3-5 years in customer service, preferably natural stone industry experience.Well organized and self-disciplined - Attention to detail a must.Outstanding customer service skills.Professional appearance with good attendance.Good presentation skills.Problem-solving skills with the habit of being proactive.Excellent communication skills both written and verbal.Team playerGood computer skills including MS Outlook, Word and ExcelRecent college grads encouraged to apply,Ability to pass mandatory background check and drug screening.Pay: Depends on experienceBenefits:Full health insurance benefits after 90 days401K after 1 yearPTOEmployee discounts on all QDI MaterialsJob Type: Full-time - Monday thru Friday 7am to 4pm, alternating Saturdays 8am to 1pmWork Location: QDI Surfaces – Phoenix branch – 2633 N 24th Drive, Phoenix, AZ 85009Work Remotely: NoCompany Website: www.qdisurfaces.comHow to Apply:Ready to make a lasting impact? Send your resume and cover letter to human.resources@qdisurfaces.com