Director Operations

Client of Mancer · India

This Role is expected to provide strategic insights/plans, participate, and contribute to Implementation org level mission critical initiatives. In addition to these basic expectations include designing of goals and objectives, leading a group of Managers to ensure performance and service quality standards are met, provide coaching and feedback and partner engagement.

ESSENTIAL FUNCTIONS:

∙ Life/Health → Employee Benefits → Group Benefits → Benefits Administration → Retirement.

. Leadership and management of the Group team.

∙ Recognizes and implements operational improvements.

∙ Partner with leaders to develop a joint action plan for success. Assists in developing strategic direction.

∙ Oversee planning and execution of plans with the account’s key executives.

∙ Contribute to the strategic mission and goals by bringing key insights from the Implementation Team to the leadership team.

∙ Partner with other functions to enable overall success of the implementation.

∙ Provide coaching, training, and development to leaders of staff to ensure company and department goals and key performance indicators (KPIs) are met.

∙ The role will help the team with prioritization and focus.

∙ The role will require ensuring the hiring, training, and retention of team members.

∙ Build a culture of continuous improvement and innovation.

∙ Fosters a positive culture that engages employees, encourages innovation, and supports high performance.

∙ Manage and execute as per plan key cross functional cross geography organizational initiatives.

∙ Flexibility to use data driven, process driven, or Creativity based approach to problem solving (or) opportunity identification.

∙ Support idea generation initiative across the support function

QUALIFICATIONS:

∙ A degree in business, economics, Arts etc.

∙ 18+ years’ experience in customer service, back-office operations or client facing roles in the benefits and Insurance industry.

∙ Ability to manage multiple priorities.

∙ Strong leadership skills with the ability and at least 5+years of experience in managing people.

∙ Proven track record of solving ambiguous and highly complex problems.

∙ Strong interpersonal and communications skills.

∙ Ability to understand key drivers of the customer’s business.

∙ Strong work ethic, conscientiousness, and ability to interface and respond to problems or issues quickly.

∙ Exceptional critical thinking and attention to detail.

∙ Ability to thrive in a fast-changing environment.

∙ Ability to communicate effectively to high level executives as well as frontline employees at customer organizations.

∙ Experience in a start-up preferred though not required.

• Shift time: 1:30- 10:30 pm
• 5 days from office