Macos/apple administrator (device management)

Job role: Mac Os Administartor

Years of experience: 4+ Yrs

Location: Bangalore

Work Mode: 5 days Work from Office

We are seeking an energetic Apple Administrator to work in its ATS, DEX-Device Management team. The ideal candidate will work closely with End Users, IT Departments and Product Teams, requiring good communication and interpersonal skills.

Responsibilities

Managing devices (computers & mobiles), updating and deploying applications and policies using Workspace ONE to Adobe's Apple ecosystem worldwide. End-to-end administration of Workspace ONE/Intune UEM environment ensuring security and high availability. Provide support to Global Service Desk & IT Client services worldwide on the services/solutions designed/offered to Apple users. Work with vendor support like Apple, Microsoft and Omnissa to diagnose and resolve issues with software and configurations Work with teams to gather requirements for Application packaging, configuration development. Develop configurations and package application and follow Change Management processes for production release. Work with security team to ensure that Adobe's Mac environment is secured.

Requirements

Expert knowledge of mac OS & i OS Operating System & its management, including all recent releases. Hands-on experience managing Macs in an enterprise environment using Omnissa Workspace ONE (preferred), Jamf Pro, or Microsoft Intune. Experience packaging mac OS applications for distribution via device management solutions like Workspace ONE, Intune, or Jamf Pro. Experience deploying configuration profiles for whitelisting Kernel and System Extensions, and PPPC profiles. Experience configuring mac OS provisioning with Automated Device Enrollment (ADE/DEP). In-depth knowledge of File Vault encryption and secure token. Ability to evaluate, recommend and deploy technologies and solutions to Adobe's Apple user base, focusing on productivity, security and user experience. Experience in Bash/Zsh and Python scripting, while effectively leveraging AI tools to improve delivery speed and quality. Hands-on experience with AI tools. Good troubleshooting and documentation skills. Good understanding of networking, and analytical skills for reporting.