IT Systems Engineer II

Job DescriptionJob DescriptionWe are seeking an IT Systems Engineer II to join our team! You will resolve computer-related issues for our internal team, support both on-site and remote employees, and assist with our Azure Virtual Desktop environment. Applicant needs to be patient and dedicated to supporting your team of professionals. Must be able to move in a fast-paced environment. Responsibilities:Provide technical assistance with computer hardware and softwareSupport Azure Virtual Desktop (AVD) environment for remote workersAssist with Entra ID and Intune administration for device and identity managementSupport welcome team responsible for setup of employee workstations and equipmentResolve issues for internal team quickly and efficientlyRecommend hardware and software improvementsTrack internal issues and resolutions through the company ticketing systemSetup and configure laptop and desktop computers (OS installation, software installs, patches, etc.)Develop and update online support documentationPerform systems administration functions for infrastructure, email, software updates, anti-virus, backups, and CRM systemsProvide administrative support for SalesforceZoom phone system administration—setup/deploy phones to on-site and remote personnelOther technical duties and projects as required Qualifications:3-4 years of IT support experience working with Windows, Mac OS, and Google Workspace at a growing company with a minimum of 175 usersSome experience with Azure environments (AVD, Entra ID, or Intune preferred)Ability to prioritize and manage several milestones and projects efficientlyStrong troubleshooting and critical thinking skillsAbility to build rapport with internal teamPositive and professional demeanor Details:Reports to: Head of IT DepartmentLocation: Onsite – Phoenix, AZFull Benefits Package (Medical, Dental, Vision, Life Insurance)401(k) with 2% match after 90-daysFree Parking\nCompany DescriptionSweet James Accident Attorneys is a rapidly growing, AI-powered personal injury firm based in Orange County, CA. In less than a decade, we've built a nationally recognized brand and a proprietary AI and automation stack that make us one of the largest and most efficient providers of legal services in the country. Our growth runs on a culture of excellence, compassion, and results: Our team is committed to exceptional client experience and to supporting one another in a fast-paced, collaborative environment. We invest in our people, encourage professional growth, and provide meaningful opportunities to build rewarding careers while making a real impact in our clients' lives.Company DescriptionSweet James Accident Attorneys is a rapidly growing, AI-powered personal injury firm based in Orange County, CA. In less than a decade, we've built a nationally recognized brand and a proprietary AI and automation stack that make us one of the largest and most efficient providers of legal services in the country. Our growth runs on a culture of excellence, compassion, and results: Our team is committed to exceptional client experience and to supporting one another in a fast-paced, collaborative environment. We invest in our people, encourage professional growth, and provide meaningful opportunities to build rewarding careers while making a real impact in our clients' lives.