Assistant Manager-NRI Operations

Role Purpose Support end-to-end NRI account opening and modification by ensuring accurate KYC/KRA compliance, timely verification, and smooth coordination with clients, RMs, and internal teams. Key Responsibilities Handle end-to-end NRI account opening and modification cases, including document scrutiny, verification, and follow-ups. Well-versed with KRA/KYC requirements for NRI clients, including NRE/NRO, FATCA, CRS, and overseas attestation norms. Perform hands-on verification of documents and ensure compliance as per regulatory and internal guidelines. Coordinate closely with clients, Relationship Managers, branches, and central teams to resolve NRI account opening queries. Maintain and update MIS on a regular basis, ensuring accuracy and timely reporting. Track pending cases, highlight bottlenecks, and drive closures within defined TATs. Handle exceptions and complex cases with proper escalation and documentation. Ensure adherence to audit, compliance, and regulatory standards at all times. Support process improvements by flagging recurring issues and suggesting practical solutions. Required Skills & Competencies Strong working knowledge of NRI KYC/KRA processes. Hands-on experience in account opening and verification. Clear and confident communication skills—written and verbal. Ability to manage multiple stakeholders and handle pressure situations calmly. High attention to detail and strong follow-through. Comfortable working with data, MIS, and internal systems. Preferred Profile Prior experience in NRI onboarding, operations, or compliance support. Exposure to banking, broking, or wealth management environments is a plus.