Customer Success Specialist

Who We Are Noctix is building the "iPhone of wellness." We design ultra-premium, science-backed blue light blocking glasses that fix sleep, protect eyes, and spike daily energy in a screen-heavy world. We are mission-driven, fast-paced, and obsessed with high performance. The Role We sell a high-ticket, premium product, which means our customers expect a flawless, top-tier experience. You will own the entire post-purchase journey, acting as the face and brain of our brand for our users. What You Will Actually Do: Own the Post-Sale Experience: Seamlessly handle returns, exchanges, and product inquiries while turning potential friction into deep brand loyalty. Drive Revenue: Master the art of post-sale cross-selling and upselling. Feedback & Social Proof: Relentlessly gather cu