Welcome!
Under minimal supervision, performs diagnostic and service work on residential
and/or light commercial HVAC equipment and accessories. Communicates with
customer to answer questions, resolves problems, and ensures complete customer
satisfaction. Promotes products and services to customer. Works under the
direction of the Field Supervisor or General Manager.
Location Address: 7901 Beechcraft Ave Suite C, Gaithersburg, MD 20879
Service Experts Company Perks and Benefits for YOU
* Top Pay for Top Performers, including incentive and bonus opportunities
(depending on the position)
- Generous PTO provided
- 24 paid days off within your first year of employment (vacation, personal
holidays, & national holidays)
- 29 paid days off after your 2nd year of employment
- Ready to get out of your work truck? We have ample advancement and
career-growth opportunities available across the U.S.
* Hold on to your more of your paycheck with Company-sponsored Medical, Dental,
and Vision Insurance programs
* Company-provided smart phone, tablet, uniform plan, and tool replacement
program
- We’ll make you better at what you do with our internal Training Academy
- Best-in-class 401(k) Retirement Savings Plan with attractive company matching
contributions
- Company-paid employee Life Insurance with options for YOU and your Family!
- Short-term and Long-term disability insurance options that will protect you
and your family if you are unable to work
* Supplemental benefit programs such as: Legal advice, pet insurance, and
health advocacy programs
Key Responsibilities:
* Works under minimal supervision to perform residential and/or light
commercial service and maintenance calls
* Analyzes, diagnoses, and resolves customer problems in a courteous,
professional, timely, and accurate manner
* Diagnoses and performs services on heating, air conditioning, ventilation,
and refrigeration equipment as well as accessories in an accurate and timely
manner
* Inspects equipment and performs diagnostics on equipment to identify
potential problems to prevent premature and unexpected breakdowns or
callbacks
- Completes routine maintenance and equipment cleaning as needed or required
- Responsible for delivery and removal of parts and equipment needed to
complete service work
* Using hand-held device records all required information on customer call.
Completes all forms and paperwork in a neat, timely, complete, and accurate
manner. Collects payment from customer.
* Communicates with dispatch, while on duty, to ensure dispatcher has an
accurate status report of activities and availability
* Responsible for delivery of excellent customer service and sustaining high
levels of customer satisfaction
* Promotes products and services to the customer. Calls Sales and Service
Coordinator with specifics on replacement product sales leads generated from
customer service visit.
* Ensures company property, vehicles, and tools are being used, maintained, and
properly accounted for
* Represents the company professionally, honestly, and ethically in all
business matters and activities
* Follows standard procedures and process, ensures that the company vehicle is
properly stocked, returns defective warranty parts to the branch, and
orders/replenishes vehicle stock as needed
- Performs similar/other duties as needed or assigned
- Regular, reliable attendance
Desired Skills and Qualifications:
* High school diploma or GED with additional training and 4+ years’ experience
in HVAC with technical training certification required
* Must possess all valid licensing or certification as required by federal,
state, provincial, or local governmental laws or regulations for the
geographical work area
- EPA and safety certifications required
- Skilled at servicing heating, air conditioning, and ventilation equipment as
well as related accessories
* Proficient mechanical aptitude and the ability to operate all necessary tools
and equipment
* Proficient and able to operate all necessary tools and equipment to perform
various service projects
* Proficient at reading wiring diagrams and troubleshooting problems with
electrical, refrigerant and duct systems on HVAC equipment
* Proficient and able to properly start up and balance airflow and to properly
align belts and pulleys on all systems with little to no supervision
- Proficient and able to install a basic duct fitting
- Proficient at troubleshooting and repairing electronic air cleaners,
refrigeration systems, hot water systems, steam boiler systems, humidifiers,
and related equipment with little to no supervision
* Effective communication skills to communicate with customer and resolve
customer issues, complaints, or concerns
- Effective and efficient time-management and organizational skills
- Valid driver’s license with acceptable driving record
- Available to work flexible hours and on-call shifts as needed
- Ability to stand and walk and to climb ladders and attic stairs and to
maneuver in attics, basements, and crawl spaces to access HVAC units. Ability
to continually climb, balance, stoop, kneel, crouch, and/or crawl.
* Ability to work in a variety of environmental conditions, including but not
limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery
surfaces, heights, and congested areas
* Ability to safely climb 300lb load capacity rated ladders with a 30lb tool
belt
* Natural or corrected vision to see and focus for close, distance, peripheral
vision with normal depth perception
* Ability to lift up to 75 pounds and ability to lift and carry items weighing
up to 50 pounds
Annual Compensation Range: $66,700.00 - $85,000.00
+ Incentive Opportunities
Minimum Experience: 4+ years
Minimum Education: High School Diploma/GED
Service Experts Heating & Air Conditioning is an equal opportunity employer and
all qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, national origin, disability status,
protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all
responsibilities, duties or skills required for the job and is subject to review
and change at any time, with or without notice, in accordance with the needs of
Service Experts.
Service Experts is committed to making our workplace accessible to individuals
with disabilities and will provide reasonable accommodations, upon request, for
individuals to participate in the application and hiring process. To request an
accommodation, please email talentacquisition@serviceexperts.com
