Inside Sales Manager

Employ · Gurugram, India

Title- Inside Sales Manager / Senior Manager

Location Gurgaon - on-site, 6 days a week

Reports To Business Head

Team 8 to 10 person inbound sales team - you lead and own them

Context: Seed-funded startup - Sparrow Capital & Prime Venture Partners

What You Will Own

Inside sales - full pipeline ownership

• Own every inbound lead from first contact to booking confirmation - WhatsApp, call, website form, missed call

• Set and enforce a 3-minute response time standard on all inbound leads during operating hours Basepay +performancebonus

• Build a tight sales script - how to open, how to pitch at-home grooming vs salon, how to handle price objections, how to create urgency using slot scarcity

• Personally close the hard leads - escalations, high-value customers, multi-pet households, leads who went cold

CRM - ownership

• Own CRM as the single source of truth - pipeline hygiene, lead status accuracy, disposition tagging on

every single lead

• Set up and maintain lead stages - New, Contacted, Follow-up, Slot Offered, Booking Confirmed, Lost

• Ensure every lost lead has a specific reason tagged - incorrect geo, price sensitive, no slot, lost to competitor, just browsing

• Build automated follow-up sequences - Day 1, Day 3, Day 7 triggers for unconverted leads

• Coordinate with tech team on UTM and GCLID attribution - every lead source must be identified and tracked

• Pull weekly CRM analytics - conversion by city, by source, by day of week, by time of day

• Share weekly lead quality report with the performance marketing agency - which campaigns bring converting leads vs junk

Team management

• Lead, coach, and hold accountable a 10 to 15 person inbound sales team

• Daily morning huddle - previous day numbers, today's targets, call of the day, blockers

• Listen to minimum 10 recorded calls per team member per week - structured feedback, script correction

• Set individual daily targets - calls made, leads contacted, bookings converted

• Create healthy competition - daily leaderboard, weekly winner, monthly bonus structure

• Hire and onboard additional sales executives as volume scales toward 300 bookings per day

Reporting and cross-functional

• Weekly report to founder every Monday - lead volume, conversion rate by city and channel, lost lead breakdown, pipeline health, team performance

• Flag lead quality drops within 24 hours - if a campaign suddenly brings wrong-geo or price-sensitive leads, the founder and agency need to know the same day

• Monthly review with SurgeX (performance marketing agency) -feed CRM insights back into campaign targeting and keyword decisions

• Work with ops team on slot availability - if slots are the constraint, escalate before it becomes a lost lead reason

The Profile We're Looking For Background

• 4-8 years in high-volume inbound inside sales - the kind of environment where 100+ leads per day is normal and response time is measured in minutes not hours

• Has lived inside a CRM daily - not just pulled reports from it. Knows what good pipeline hygiene looks like and how to enforce it

• Has built or enforced a structured sales script - knows the difference between a call that converts and one that doesn't

Skills

• CRM fluency - TeleCRM, Salesforce, Leadsquared, Freshsales, or equivalent. Can set up pipelines, stages, automations, and reporting without asking IT

• Data-driven - can look at a conversion report and immediately identify whether the problem is lead quality, response time, pricing, or follow-up cadence

• WhatsApp as a sales channel - understands the difference between a message that creates urgency and one that gets ignored

• Call coaching - can listen to a 3-minute sales call and give specific, actionable feedback in 2 minutes

• Urgency creation - knows how to use slot scarcity, social proof, and seasonal triggers to move a warm lead to a booking without being pushy

Interested candidates can directly apply to our internal portal as well: Link