Inside Sales Representative

Inside Sales Representative — Cary, NC

Increase your chances of an interview by reading the following overview of this role before making an application.
Base Salary: $35,000–$40,000Expected First-Year Earnings: $50,000–$60,000
The Trademark Company is looking for a conversational, coachable, and motivated Inside Sales Representative to join our team in Cary, North Carolina, part of the Raleigh metropolitan area.Since 2003, we have helped more than 100,000 entrepreneurs protect their brands, establish their businesses, and build stronger foundations for growth.
You do not need to know trademark law. We will teach you what you need to know.You do need to enjoy talking with people, asking thoughtful questions, following up consistently, and helping customers make confident decisions.
The Opportunity
You will speak with entrepreneurs who have contacted The Trademark Company for assistance or have previously purchased services from us.
Your job is to learn about the customer’s business, understand what they are trying to accomplish, identify the services that may help, and clearly explain the available options.
This is consultative inside sales. We want representatives who can sell while remaining conversational, helpful, and genuinely interested in the customer.
Most opportunities will come from new inbound inquiries and existing customers. You will not be responsible for generating your own leads, although you will be expected to follow up proactively and consistently with assigned opportunities.
What You’ll DoRespond promptly to new inbound leadsContact existing customers about services they may needBuild rapport before moving into a sales presentationAsk questions to understand each customer’s business and objectivesExplain services and pricing clearly and accuratelyRecommend appropriate trademark, business-formation, website, and brand-protection servicesFollow up by telephone, email, and textGuide customers through their purchasing decisionsPrepare quotes and process customer ordersMaintain complete and accurate CRM recordsManage follow-up tasks and an organized sales pipelineWork toward clearly defined individual and team sales goalsParticipate in coaching, call reviews, and ongoing sales trainingCoordinate with customer service and operations to support a smooth customer experience
Who Will Succeed Here?Our strongest candidates are:Naturally conversational and interested in other peopleComfortable spending a significant portion of the day on the telephoneCurious enough to ask thoughtful questions before presenting a solutionMotivated by achievement and performance-based compensationPersistent without becoming pushyOrganized and dependable with follow-upComfortable working with goals and measurable performance expectationsAble to follow a proven process while still sounding naturalOpen to coaching and willing to improveInterested in entrepreneurs, brands, and growing businessesPositive, professional, and supportive of their teammates
Previous sales or customer-service experience is helpful, but attitude, communication ability, work ethic, and coachability matter more.
QualificationsStrong verbal and written communication skillsActive listening and relationship-building abilityConfidence communicating by telephone, email, and textAbility to explain service options in clear, understandable languageAbility to stay organized while managing multiple customers and follow-upsComfort learning and using CRM and sales-support softwareWillingness to receive coaching and participate in call reviewsAbility to work full-time from our Cary, North Carolina officeHigh school diploma or equivalent
Experience in sales, customer service, hospitality, retail, banking, wireless, fitness, automotive, professional services, or another customer-facing position is beneficial but not required.No previous trademark or legal-services experience is required.
Compensation and DevelopmentThis position offers:Base salary of $35,000–$40,000Commission based on sales performanceExpected first-year earnings of $50,000–$60,000Structured product and sales trainingRegular coaching and performance feedbackOpportunities for increased responsibility and advancement
About The Trademark Company
The Trademark Company helps entrepreneurs launch, protect, and grow their businesses.Our services include trademark registration, trademark monitoring, LLC formation, copyright registration, website and e-commerce development, trademark renewals, Office Action responses, Statements of Use, provisional patent applications, and related brand-protection and business services.
We combine convenient online services, straightforward pricing, knowledgeable support, and access to independent attorneys when attorney assistance is selected.
The Trademark Company provides access to independent attorneys and self-help services at the customer’s direction. We are not a law firm or a substitute for an attorney or law firm.
Our Hiring Process
Our process is straightforward:Submit your application.Participate in a short introductory conversation.Complete a structured interview.Participate in a brief, friendly sales exercise.Meet members of the team. xzbcwsv If we are a strong mutual fit, receive an offer to join us.
You do not need to memorize trademark rules or pretend to be someone you are not. We want to meet the real you and determine whether this is the right opportunity for both of us.
The Trademark Company considers qualified applicants based on their skills, experience, potential, and ability to perform the responsibilities of the position.