Customer Relationship Management Manager

Talent Corner HR Services Pvt Ltd · Delhi, India

We are looking for a motivated and diligent Customer Relationship Manager to join our E-commerce marketing team.

To be successful as a CRM, you should be able to build relationships with online clients, understand client needs and strategise for them. The candidate should be competitive and an innovative thinker.

Responsibilities:

● Manage abandoned cart queries that we receive on our e-commerce platform.

● Understanding online client requirements and showcase products to convert sales.

● Timely communication to clients by Whatsapp, telephone or email conversation with a focus on customer service, relationship building and sale conversions via the website.

● Call existing online customers and close the issues, if any, in coordination with the sales team.

● Collecting customer requirements and user feedback to share with the team.

● Develop a personalized communication strategy for our online clients to ensure they have a seamless experience right from order query to placing the order and order being delivered to the client.

● Evaluate digital journeys across channels in order to improve conversion.

● The candidate will be working closely with our production team to ensure online orders are produced and delivered in a timely manner.

Requirements:

● Preferred 3+ years’ experience in fashion CRM.

● Excellent English communication skills, both verbal and written.

● Good organizational skills and the ability to multitask.

● Exceptional customer service and relationship building skills.

● Strong listening and sales skills.

● Ability and orientation to drive higher business for the brand.

Location: Delhi

Interested candidates can share their resume to