Assistant general manager

The House of Shubhashish (A part of JK Jajoo Ventures) is Hiring – Assistant General Manager (Hospitality)
Location: Jaipur – Corporate Office
Industry: Real Estate (Hospitality) is Mandatory
1. Customer Experience & Hospitality Excellence
- Develop and implement a standardized hospitality framework across all sales offices and experience centres.
- Ensure a consistent and premium customer journey across every customer touchpoint.
- Drive initiatives to improve customer satisfaction, customer delight, and brand perception.
- Establish service excellence benchmarks aligned with luxury real estate standards.
- Ensure all customer interactions reflect the company's hospitality philosophy.
2. Operational Standardization
- Standardize customer journey and hospitality practices across all locations.
- Ensure uniform implementation of SOP's, operational checklists, customer delight protocols, and service standards.
- Continuously review and refine operational processes for scalability and efficiency.
- Conduct periodic operational reviews and implement corrective actions where required.
3. Service Quality & Audit Management
- Conduct regular site visits to evaluate hospitality standards and operational performance.
- Monitor customer-facing operations and identify opportunities for continuous improvement.
- Lead internal hospitality audits across locations.
- Ensure audit observations are closed within agreed timelines.
- Maintain high audit compliance scores across all sites.
4. Customer Satisfaction
- Monitor customer feedback and satisfaction metrics across all locations.
- Drive initiatives to improve Customer Satisfaction (CSAT) and Net Promoter Score (NPS).
- Analyze recurring customer concerns and implement preventive measures.
- Collaborate with CRM and Sales teams to enhance the customer experience.
5. Financial & Cost Management
- Drive cost optimization initiatives without compromising customer experience.
- Lead vendor negotiations to achieve economies of scale.
- Prepare and monitor hospitality budgets across multiple locations.
- Ensure efficient utilization of hospitality resources.
- Identify opportunities for operational savings.
6. Procurement & Purchase Order Management
- Oversee Purchase Order (PO) creation, approvals, and tracking across all sales offices.
- Ensure compliance with procurement policies.
- Coordinate with Finance for invoice processing and payment reconciliation.
- Implement controls to prevent financial discrepancies and process leakages.
7. Vendor Management
- Identify, onboard, and manage hospitality vendors.
- Conduct vendor performance evaluations.
- Negotiate commercial agreements and service-level expectations.
- Ensure vendors consistently meet company quality standards.
8. Governance & Compliance
- Ensure implementation of SOPs across all locations.
- Strengthen governance mechanisms through audits and process reviews.
- Ensure compliance with company policies and statutory requirements.
- Maintain documentation for inspections and internal audits.
9. Team Leadership & Capability Building
- Lead hospitality teams across multiple locations.
- Build a high-performance culture through coaching and mentoring.
- Drive employee engagement initiatives.
- Monitor Individual Development Plans (IDPs) and ensure timely completion.
- Identify successors for key positions and support leadership development.
10. Performance Management
- Establish performance goals and KPIs for hospitality teams.
- Conduct periodic performance reviews.
- Drive continuous improvement through coaching and structured feedback.
- Recognize and reward high-performing employees.
Requirements
- Experience: 10+ years in operations (Real Estate Industry)
- Education: Postgraduate
- Skills: Excellent communication, leadership qualities, and team management
Interested candidates can share their resume at: talent@ & manish.prasad@