Client Servicing Manager - Event Management

Ecube corporate solutions pvt ltd · India

Client Servicing Manager – Event Management

Location: Chennai

Experience: 3–7 Years

Department: Client Servicing / Business Development / Operations

Employment Type: Full-Time

Job Summary

We are looking for an experienced and proactive Client Servicing Manager with strong exposure to event management, proposal preparation, revenue generation, and event operations .

The candidate will be responsible for managing client relationships, understanding event requirements, preparing creative and commercial proposals, converting enquiries into business, and coordinating end-to-end event execution.

The ideal candidate should be able to manage the complete cycle — Client Enquiry → Requirement Understanding → Proposal → Costing & Negotiation → Business Conversion → Production & Execution → Client Closure.

Key Responsibilities

Client Servicing & Relationship Management

• Manage existing clients and develop strong long-term relationships.
• Understand client requirements, objectives, budgets, and expectations.
• Conduct client meetings, presentations, site visits, and requirement discussions.
• Act as the primary point of contact between the client and internal teams.
• Handle client queries, changes, negotiations, and escalations professionally.

Proposal & Pitching

• Prepare professional event proposals, presentations, concepts, quotations, and BOQs .
• Coordinate with the creative/design team to develop event concepts and presentations.
• Understand client briefs and convert them into practical event solutions.
• Present proposals to clients and handle revisions based on feedback.
• Prepare commercial proposals and negotiate pricing with clients.
• Ensure proposals are commercially viable and aligned with project budgets.

Revenue Generation & Business Development

• Generate new business through client networking, references, leads, and industry contacts.
• Convert enquiries and proposals into confirmed business.
• Identify upselling and cross-selling opportunities with existing clients.
• Achieve monthly/quarterly revenue targets.
• Maintain a healthy sales pipeline and regularly follow up on opportunities.
• Develop long-term relationships with corporate clients, agencies, brands, and decision-makers.
• Track enquiry, proposal, conversion, and revenue performance.

Event Operations & Execution

• Coordinate end-to-end event execution along with the operations and production teams.
• Coordinate with creative, fabrication, AV, production, logistics, vendors, and venue teams .
• Conduct venue/site inspections and understand technical requirements.
• Ensure the approved concept and client requirements are executed as committed.
• Monitor timelines, budgets, deliverables, and quality.
• Be present at events when required and manage on-ground client coordination.
• Handle last-minute changes and execution challenges effectively.
• Ensure smooth project closure and client feedback after the event.

Desired Event Experience

Experience in handling projects such as:

• Corporate Events
• Product Launches
• Dealer Meets & Conferences
• Annual Meets
• Award Functions
• Exhibitions & Stall Fabrication
• Brand Activations
• Conferences & Seminars
• Employee Engagement Events
• Premium / Large-Scale Corporate Events

Key Skills Required

• Excellent client servicing and relationship management
• Strong proposal and presentation-making skills
• Good understanding of event costing, BOQ and commercial proposals
• Strong sales and revenue-generation mindset
• Good negotiation and closing skills
• Event planning and operational knowledge
• Strong vendor and production coordination
• Excellent communication and presentation skills
• Ability to manage multiple projects simultaneously
• Good knowledge of PowerPoint, Excel and MS Office
• Creative thinking with strong commercial awareness
• Ability to work under pressure and meet deadlines

Candidate Profile

We are looking for someone who is:

• Client-focused
• Business-oriented
• Proactive and confident
• Strong in communication and negotiation
• Comfortable preparing and presenting proposals
• Capable of converting enquiries into revenue
• Hands-on with event operations and execution
• Comfortable interacting with senior-level clients
• Willing to travel for client meetings, site visits, and event execution

Key Performance Indicators (KPIs)

• New business generation
• Revenue achievement
• Proposal-to-business conversion
• Client retention and repeat business
• Number and value of new opportunities generated
• Gross margin / project profitability
• Timely submission of proposals and quotations
• Successful event execution
• Client satisfaction
• Payment follow-up and project closure

Ideal Candidate

The ideal candidate should be able to independently handle:

Client → Brief → Concept → Proposal → Costing → Presentation → Negotiation → Order Closure → Operations → Event Execution → Revenue & Client Relationship.

Candidates with a combination of Client Servicing + Business Development + Proposal Making + Event Operations experience will be preferred.