Desktop Support Engineer

QueryTel Inc. · Karachi division, Pakistan

Job Description

Company Profile: QueryTel Inc. is a managed IT services and technology solutions provider serving businesses primarily across North America since 1995. Headquartered in Mississauga, Canada, QueryTel delivers reliable IT support, cloud services, cybersecurity solutions, and custom software development. The company focuses on helping organizations maintain secure, scalable, and uninterrupted IT operations through proactive support and modern technology solutions.

Job Overview

QueryTel is hiring a Desktop Support Engineer with 3-5 years of experience to support end users across its North American client base. This role requires strong troubleshooting skills, hands‑on desktop support experience, and working knowledge of Microsoft Azure Active Directory. Candidates must be comfortable working rotational shifts to align with North American business hours.

Key Responsibilities

• Provide L1 and L2 desktop support for Windows desktops, laptops, printers, and peripherals.
• Troubleshoot hardware, software, network, and application issues.
• Manage users, devices, and access in Azure Active Directory to support Office 365 and standard enterprise applications.
• Handle support tickets, document issues and resolutions, and escal gate complex problems when required.
• Ensure timely and effective user support during assigned shifts.

Job Specification

• 3 to 5 years of hands‑on experience in a Desktop Support or IT Support role.
• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Strong understanding of Windows OS, basic networking, and IT support best practices.
• Working knowledge of Azure Active Directory and Office 365 administration.