CRM & Online Sales Executive (Luxury Fashion)

Job Title: CRM & Online Sales Executive (Luxury Fashion) Location: Kolkata (On-site) About the Role VAAYU is looking for a proactive and customer-focused CRM & Online Sales Executive to manage customer interactions and drive online conversions. This is a hands-on role combining customer engagement, sales follow-ups, and order coordination across WhatsApp and Instagram. Key Responsibilities Customer Query Management: Respond to all customer queries on WhatsApp & Instagram promptly and professionally Abandoned Cart Recovery: Follow up with customers to recover abandoned carts and improve conversion rates Online Sales Conversion: Engage with customers, recommend products, and close sales through personalized interaction COD Order Confirmation: Call and confirm COD orders before dispatch to reduce RTO Payment Tracking: Track and update all payments received via website and WhatsApp Returns & Alterations: Coordinate return pickups and manage alteration requests efficiently RTS (Ready to Ship) Updates: Ensure all prepared orders are marked Ready to Ship in the system Reporting: Share weekly reports on sales, conversions, returns, and customer interactions Requirements 1–4 years experience in CRM, online sales, or customer handling Strong communication skills (English & Hindi; Bengali is a plus) Experience with WhatsApp/Instagram customer handling Organized, responsive, and sales-oriented mindset What We’re Looking For Someone who is fast, reliable, and customer-first Comfortable handling multiple chats and follow-ups daily A problem-solver who can coordinate across teams (sales, warehouse, logistics) Interest in fashion / luxury / D2C brands is a plus Work Location: In person