Customer Service Trainee

The OpportunityWe're expanding our remote team and looking for motivated, people-focused individuals to work directly with members who have requested information about their available benefits.Rather than traditional cold calling, you'll connect with members through scheduled phone and virtual appointments, answer their questions, explain available options, and guide them through the application process.What You'll DoConnect with members through phone and virtual appointmentsConduct professional benefit consultationsExplain available programs in a clear and straightforward wayAnswer questions and provide personalized guidanceAssist with digital applications and documentationMaintain accurate and organized member recordsProvide follow-up support and build lasting relationshipsWhat We ProvideWeekly compensation plus performance-based bonuses100% remote work with flexible schedulingStructured training and ongoing mentorshipOpportunities for career and leadership advancementResidual income potentialAccess to health, dental, and vision benefit optionsSupportive team environment with continued developmentPerformance recognition and incentive programsCompany-sponsored incentive trips for qualifying performers to destinations such as Las Vegas, Disney, Puerto Rico, Cancun, and the BahamasWho We're Looking ForYou don't need previous industry experience to get started. We're looking for individuals who are professional, dependable, and willing to learn.Strong verbal and written communication skillsOrganized, reliable, and self-motivatedComfortable working with people in a virtual environmentPositive attitude and willingness to receive coachingGenuine interest in helping and educating othersHigh school diploma or equivalentPrevious customer service, sales, or client-facing experience is an asset, but not requiredIf you're looking for a flexible remote opportunity with training, support, and room to grow, we'd like to hear from you.