Claims operations executive

Hotsourced · India

Claims Operations Executive

India (Remote) | Full-Time | Permanent | Insur Tech

Placed by Hotsourced – connecting top South African talent with world-class global companies

Our client is a rapidly growing technology company transforming the way retailers, logistics providers, and courier businesses manage delivery risk and customer claims. Their platform combines insurance, automation, and real-time data to help global brands protect profit while delivering exceptional customer experiences.

As they continue to scale globally, they are looking for a Claims Operations Executive to join their operations team. This role is ideal for someone with experience handling high-volume insurance claims who enjoys ownership, thrives in a fast-paced environment, and is passionate about delivering excellent customer service.

Company Description

Our client is building innovative solutions that simplify and automate claims management for some of the world's leading retailers and logistics businesses.

With a remote-first culture and a team spread across multiple countries, they are committed to creating an environment built on trust, accountability, continuous improvement, and diverse perspectives. They empower employees to take ownership, solve problems proactively, and contribute to the growth of a high-performing global business.

About The Role

The Claims Operations Executive will play a key role in managing end-to-end claims operations, customer service, invoicing, and reconciliations.

The role focuses on processing high-volume, low-value claims efficiently while maintaining accuracy and delivering a high standard of customer support. You will be responsible for ensuring claims are assessed promptly, invoices are managed effectively, and customer queries are resolved professionally and within agreed service levels.

This position requires someone who can work independently, make sound decisions, and take ownership of operational processes in a fast-growing business environment.

Responsibilities - What you'll be doing:

• Assess and settle high-volume insurance claims using the company's internal claims platform.

• Process claims efficiently while maintaining accuracy and service-level commitments.

• Create and manage manual claims from First Notification of Loss (FNOL) through to settlement, approval, or decline.

• Review claims against policy terms and identify cases that fall outside coverage.

• Recognise and escalate potentially fraudulent claim activity.

• Ensure invoices are generated and issued accurately and on time.

• Monitor outstanding payments and proactively follow up on overdue invoices.

• Reconcile invoices against accounts and maintain accurate financial records.

• Respond to customer email enquiries within one business day.

• Deliver professional, timely, and customer-focused support.

• Maintain accurate claim documentation and operational records.

• Escalate customer feedback and product-related issues to internal stakeholders.

• Support additional operational activities when required while maintaining claims and customer service priorities.

Requirements - What we're looking for:

We think the right candidate will tick most of the following boxes:

• Minimum 2+ years of experience handling automotive insurance claims.

• Experience processing high-volume, low-value insurance claims.

• Strong understanding of claims assessment and settlement processes.

• Experience working within SLA-driven operational environments.

• Excellent written and verbal English communication skills.

• Strong customer service experience, preferably in a B2 B environment.

• Ability to work independently and use sound judgement when processes are not clearly defined.

• Strong organisational skills and attention to detail.

• Highly proactive with a strong sense of ownership and accountability.

• Comfortable working in a fast-paced startup or scale-up environment.

• Proficiency with Microsoft Excel and Google Workspace.

• Experience working with databases and operational systems.

• Ability to prioritise workloads and manage multiple tasks effectively.

Nice to Have

• Experience working in Insur Tech, Logistics Tech, Automotive Technology, or related industries.

• SQL experience for reporting and data analysis.

• Familiarity with AI productivity tools and workflow automation platforms.

• Previous experience supporting UK-based customers or businesses.

• Exposure to fraud detection and prevention processes.

• Experience working within remote international teams.

Work Schedule

As the client is UK-based, you will be required to work UK daytime hours:

• Monday to Friday

• 08:00 AM – 04:00 PM GMT

• 01:30 PM – 09:30 PM IST

Pay & Benefits - What we offer:

• Annual CTC: ₹7,00,000 – ₹9,00,000 per year

• Fully remote working environment.

• Competitive salary package.

• Stock options.

• Opportunity to join a rapidly scaling international technology company.

• Exposure to innovative insurance and automation technology.

• Work closely with experienced founders and leadership teams.

• Collaborative, transparent, and inclusive company culture.

• Ongoing learning and professional development opportunities.

• High levels of ownership and career growth potential.

• Company equipment and tools provided to support remote working.