Contact center representative
NEOLOGY PSQUARE TECHSYSTEMS INDIA · Ernakulam, India
FULL TIMEpermanent
Job Description
Hiring Contact Center Representative to join our team at P Square Solutions (part of Neology Inc )
Number of Open Positions 3
Experience - 0to 2 years
Shift timing based on projects Night Shift
Industry - IT Product & Services and IT Consulting
Employment Type - Full-time
Work Location - Smart City, Kochi, Kerala
Role Description
This position is responsible for answering routine telephone and case customer inquiries, data entry from pictures of vehicle license plate numbers into the image-processing software application in a customer-oriented call-center operations environment by following standard scripts and procedures. Must have an ongoing knowledge of company policies/guidelines as directed by management and must be flexible and willing to adjust to other duties of these based on business needs.
Technical Competencies
- Answers incoming calls and makes necessary follow-up outbound calls.
- Performs notice quality review activities when assigned.
- Performs accurate data entry of license plate numbers from images into the database.
- Possesses overall knowledge of company/client guidelines for resolution codes to be used on the images viewed.
- Reaches or exceeds daily quotas for the number of images processed and within acceptable error rates.
- Knowledgeable in processing toll transactions and video bills in the system, receiving, processing, and depositing payments; updates accounts and video bills as to their status; and opens new accounts.
- Take credit card payments over the phone for accounts, video notices, and new accounts.
- Research and resolve customer issues.
- Processes and completes multiple types of forms.
- Writes, generates, and receives correspondence via fax, mail, and web contact.
- Negotiate payments and fee reductions up to their established limits.
- Performs data entry.
- Documents phone calls, cases, and actions in the database.
- Receives and processes account update requests from inbound phone calls and mail, as directed.
- Records individual completed daily work statistics.
- Troubleshoot situations accurately, quickly, and efficiently for customers on the phone.
- Help other departments with their tasks when inbound call volume is low.
- Maintains an above-average attendance record.
- Perform other tasks as assigned.
Soft Skill Competencies (Expectation based on role )
-
Should posses strong command over language
-. Problem solving and stress tolerance capacity to handle difficult situation/conversation with professionalism
-. Time management and attention to details ensure efficient and accurate service
-. Should be able to comprehend and effectively communicate with individuals speaking different languages and dialects/Multilingual accent understanding
.
Any Other competencies (required for specify position/role
- )
Educational qualification minimum 10th pas
- s. Proficiency in Spanish is good to hav
- e. Prior customer service or call center experience preferre
- d. Strong data entry and computer skill
- s. C1 Advanced English proficiency (written/spoken
).
Number of Open Positions 3
Experience - 0to 2 years
Shift timing based on projects Night Shift
Industry - IT Product & Services and IT Consulting
Employment Type - Full-time
Work Location - Smart City, Kochi, Kerala
Role Description
This position is responsible for answering routine telephone and case customer inquiries, data entry from pictures of vehicle license plate numbers into the image-processing software application in a customer-oriented call-center operations environment by following standard scripts and procedures. Must have an ongoing knowledge of company policies/guidelines as directed by management and must be flexible and willing to adjust to other duties of these based on business needs.
Technical Competencies
- Answers incoming calls and makes necessary follow-up outbound calls.
- Performs notice quality review activities when assigned.
- Performs accurate data entry of license plate numbers from images into the database.
- Possesses overall knowledge of company/client guidelines for resolution codes to be used on the images viewed.
- Reaches or exceeds daily quotas for the number of images processed and within acceptable error rates.
- Knowledgeable in processing toll transactions and video bills in the system, receiving, processing, and depositing payments; updates accounts and video bills as to their status; and opens new accounts.
- Take credit card payments over the phone for accounts, video notices, and new accounts.
- Research and resolve customer issues.
- Processes and completes multiple types of forms.
- Writes, generates, and receives correspondence via fax, mail, and web contact.
- Negotiate payments and fee reductions up to their established limits.
- Performs data entry.
- Documents phone calls, cases, and actions in the database.
- Receives and processes account update requests from inbound phone calls and mail, as directed.
- Records individual completed daily work statistics.
- Troubleshoot situations accurately, quickly, and efficiently for customers on the phone.
- Help other departments with their tasks when inbound call volume is low.
- Maintains an above-average attendance record.
- Perform other tasks as assigned.
Soft Skill Competencies (Expectation based on role )
-
Should posses strong command over language
-. Problem solving and stress tolerance capacity to handle difficult situation/conversation with professionalism
-. Time management and attention to details ensure efficient and accurate service
-. Should be able to comprehend and effectively communicate with individuals speaking different languages and dialects/Multilingual accent understanding
.
Any Other competencies (required for specify position/role
- )
Educational qualification minimum 10th pas
- s. Proficiency in Spanish is good to hav
- e. Prior customer service or call center experience preferre
- d. Strong data entry and computer skill
- s. C1 Advanced English proficiency (written/spoken
).