Administrative Assistant

About MS ShiftMS Shift is a fast-growing SaaS platform used by global hospitality companies including hotels, resorts, and security teams. Our platform helps organizations manage incident reporting, daily operations, patrol tracking, and team communication.We are looking for a highly organized Administrative Assistant who wants to grow into Onboarding and Customer Success roles as the company scales.

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Role OverviewThis role will support leadership, operations, and the customer success team with administrative tasks, scheduling, documentation, and customer coordination. Over time, this position can evolve into a Customer Success / Client Onboarding Specialist role.This is an excellent opportunity for someone interested in SaaS, technology, and customer experience.Responsibilities
Administrative & Operations SupportManage calendars, schedule meetings, and coordinate internal and customer callsPrepare documents, reports, and internal communicationsAssist with CRM updates (Salesforce or similar)Organize customer information and onboarding documentationSupport leadership with operational tasks and coordination
Customer & Onboarding SupportHelp coordinate new customer onboarding sessionsAssist in preparing training materials and documentationJoin onboarding and customer meetings to take notes and track action itemsEnsure customers receive follow-up information and resourcesTrack onboarding progress and customer requests
Growth into Customer SuccessOver time the role may expand to include:Supporting customer onboarding and implementationHelping manage customer relationshipsMonitoring customer adoption and satisfactionAssisting with renewals and upsell opportunitiesCoordinating customer training sessions
Qualifications5+ years experience as Administrative Assistant, Operations Coordinator, or Customer SupportStrong organizational and communication skillsExperience xzbcwsv with Linkedin, SalesforceAbility to multitask and manage multiple priorities60+ WPM
Preferred:Experience supporting Customer Success or Sales teamsFamiliarity with Salesforce or other CRM platformsHospitality industry experience is a plusExperience in SaaS, technology company
What We OfferSalary $60K – $70KGrowth path into Customer Success / Onboarding rolesWork with a fast-growing global SaaS companyExposure to enterprise customers and hospitality brandsCareer development opportunities