Executive - Learning and Development & CX

Job Title: Executive – CX & L&D Location: Mumbai Role: Regional Trainer (Mumbai, Pune, Goa, Ahmedabad and Indore) Department: CX & L&D Role Overview: At Chai Point, we believe a great cup of chai can power conversations, ideas, and experiences. With hundreds of experience stores and millions of cups served, our mission is simple — serve amazing chai and create delightful customer experiences every single day. To make that happen, we invest in our people. That’s where you come in. Key Responsibilities: 1. Deliver Impactful Training Conduct engaging classroom and on-the-job training for store partners, Brewing Bot Team and also Regional Managers. Train teams on product knowledge, service standards, store operations and customer experience. Use the 4-Step Training Method to ensure learning tr