Salesforce Support Lead(Experience Cloud /Community Cloud)

Enterprise Minds, Inc · Bangalore, India

Job Summary

We are looking for a Salesforce Community Cloud Functional Consultant with strong expertise in Experience Cloud implementations and business process understanding. The ideal candidate should be skilled in translating business needs into scalable portal solutions.

Role: Salesforce CX Lead (Support-Experience/Community Cloud)

Location:Bangalore

Mode: Hybrid

Experience:8+ years

Key Responsibilities

• Gather, analyze, and document business requirements
• Design functional solutions using Salesforce Experience Cloud (Community Cloud)
• Configure communities including:
• Templates & themes
• User roles, profiles & permissions
• Page layouts & navigation
• Define customer and partner portal journeys
• Work closely with stakeholders and technical teams
• Support UAT, training, and go-live activities
• Ensure best practices in usability, performance, and security

Required Skills

• Hands-on experience in Salesforce Experience Cloud / Community Cloud
• Strong understanding of:
• Community setup & configuration
• Sharing & visibility rules
• Case management & knowledge base
• Experience with Salesforce Service Cloud or Sales Cloud
• Excellent business analysis & stakeholder management skills
• Strong communication skills

Preferred Skills

• Salesforce Experience Cloud Certification
• Knowledge of CPQ or Service processes
• Basic understanding of Lightning components (LWC/Aura)
• Agile/Scrum experience

Key Competencies

• Analytical thinking
• Problem-solving
• Client handling
• Attention to detail

If you're interested, pls share Cv with