Helpdesk Senior Representative

Req ID: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Representative to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Live dashboard monitoring, reporting & workflow allocation Quality analysis on agreed aspects Trending and in-depth anlysis on service delivery components Management Information Presentations Acts as coach & an escalation point for less experienced colleagues Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes & instructions Participates in a supportive role by acting as a liaison between customers