L2/L3 Administrator

L2/L3 Endpoint Support Engineer – Windows / ChromeOS / IGEL Thin Client (Multiple Openings)

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Location: Jersey City, NJ — On-siteType: Contract, 1 year (to start)
About the RoleWe're hiring for three Endpoint Support Engineer openings supporting a large, highly secure, 24x7 production environment at a major financial institution. Each role focuses on a different endpoint platform — Windows, ChromeOS, or IGEL thin client — but all three share a common mission: keeping a critical virtual desktop and endpoint delivery platform reliable, secure, and audit-ready.Candidates should apply to whichever platform matches their strongest hands-on experience. Indicate your platform specialty when applying.Open Positions1. Windows Endpoint Support EngineerManage Windows 10/11 endpoint imaging, builds, and deployment (SCCM, Intune, PXE boot)Support virtual desktop/published application delivery via Citrix, VMware Horizon, or RDSLead or support Windows migration projects and image rolloutsTroubleshoot endpoint, authentication, and VDI session issues2. ChromeOS Endpoint Support EngineerSupport Chrome OS endpoint reliability and compliance across an enterprise Chromebook fleetManage device policy through Google Admin ConsoleAdminister Chromebooks via Workspace ONE or similar MDM platformsTroubleshoot VPN, Wi-Fi, and certificate-based authentication for ChromeOS devicesKeep the fleet secure, connected, and audit-ready3. IGEL Thin Client Support EngineerSupport IGEL OS thin client devices delivering virtual desktops and published applications via Citrix, VMware Horizon, or RDSManage thin client images, firmware, and profiles via IGEL UMSTroubleshoot VDI session, authentication, and performance issuesCoordinate firmware and image rollouts and environment stabilization efforts
Required Qualifications5+ years of experience supporting enterprise endpoint or VDI environments xzbcwsv Hands-on experience with one or more of the following: Windows endpoint imaging/deployment (SCCM/Intune), ChromeOS/Chrome Enterprise device management (Google Admin Console), or IGEL OS/eLux thin client platforms (IGEL UMS/eLux Scout)Working knowledge of VDI delivery platforms: Citrix, VMware Horizon, or RDSStrong troubleshooting skills across endpoint, session, authentication, and performance issuesAbility to work within a 24x7 on-call rotation supporting critical production systemsStrong security awareness and operational discipline in regulated, large-scale environmentsExperience working in fast-paced, large-scale enterprise environments