Customer Support Associate

SkilloVilla · Greater bengaluru area, India

At SkilloVilla , we believe a student's learning experience is only as good as the support behind it. We're hiring a Customer Support Associate who doesn't just close tickets but someone who takes real ownership , navigates tough conversations with calm, and treats every student's concern like it actually matters. If you thrive in a high-energy startup, love solving problems end-to-end, and want to grow fast, this role is for you.

• Job Location: On-site, Bengaluru, JP Nagar, Bengaluru
• Full-time · Immediate Joiners Preferred
• Mon – Sat (6-days working)
• 0–3 Yrs Exp
• Graduated or Post Graduate - mandatory)
• Perks and Benefits (Performance Based) And benefits performance based

What you'll do:

• Handle student queries across calls, chat, and email
• Stay sharp on all course, platform, and payment-related info so you're never caught off guard
• Own escalations, social media or otherwise, keep things calm, find a way forward
• Work cross-functionally with internal teams to close open issues on time, every time
• Complete accurate, prompt documentation for every resolved case — no loose ends
• Generate support reports in Excel / Google Sheets for performance tracking

What we're looking for:

• 0–3 years in Customer Support / Customer Success / Student Support
• Experience handling escalations and social media complaints
• Strong verbal and written communication in English
• Proficiency in Excel and Google Sheets for reporting
• Ability to work 6 days a week in a fast-paced environment
• Prior EdTech / SaaS experience is a strong plus

#CustomerSupport#EscalationHandling#SocialMediaEscalations#LiveChatSupport#CRMTools#GoogleSheets#Excelreporting#EdTech #SupportStudent #SuccessEmail #Support#ProblemSolving# Inbound Calls