Head of department — commercial

Head of Department — Commercial

Reports to

Managing Director

The Company

Our client is a Mumbai-based automation and robotics company founded in 2005. They are market leaders and serve quick commerce, e-commerce, 3 PL, fashion & apparel, F& B, pharma, electronics, renewable energy, and manufacturing.

Purpose

Lead the full commercial engine — Sales, Customer Success, and Solutioning — driving order intake, solution quality, and customer outcomes across company's automation and robotics portfolio.

Key Responsibilities

Sales: Own sales strategy, pipeline, and order-intake targets across industries (e-commerce, 3 PL, fashion, F& B, pharma, manufacturing); lead and grow the sales team. Solutioning: Lead pre-sales and solution design — translating customer material-flow challenges into company's automation, robotics, and software solutions with strong techno-commercial proposals. Customer Success: Own the post-order relationship — adoption, satisfaction, retention, references, and repeat/expansion business. Commercial leadership: Drive margin discipline, win-rate, and a structured, consultative B2 B selling motion.

Ideal Candidate

12–18 years in B2 B capital equipment / industrial automation / intralogistics sales, including solution selling. Proven ownership of a sizeable order book and leadership across sales + pre-sales/solutioning. Strong techno-commercial acumen; comfortable engaging CXO and operations buyers. Engineering background with MBA preferred.