Customer Service Executive

Hiring: Customer Service Executive | Nuvo Aeon Diamond & Jewellery Pvt. Ltd. | Remote Nuvo Aeon Diamond & Jewellery Pvt. Ltd. is seeking a Customer Service Executive to serve as the first point of contact for our customers across chat and email. This is a fully remote, night-shift position. Role Overview The Customer Service Executive will handle customer queries, guide customers through their purchase journey, and support conversions through consultative, pressure-free assistance — there are no hardcore sales targets in this role. Key Responsibilities Handle customer queries via chat and email promptly, accurately, and professionally Resolve customer doubts related to products, orders, shipping, returns, and policies Guide purchase decisions through soft, consultative selling when custome