P2p tower leader – procure to pay delivery

P2 P Tower Leader – Procure to Pay Delivery
Pan India

Role Overview
We are seeking an accomplished P2 P Tower Leader to lead end-to-end Procure-to-Pay operations for global client engagements. The role is accountable for service delivery excellence, client relationship management, operational governance, process standardization, transformation initiatives, and team leadership within a business process services environment.
The incumbent will own delivery outcomes across the P2 P value chain, drive operational efficiencies, ensure compliance and controls, lead high-performing teams, and partner with clients to deliver measurable business value.

Key Responsibilities
Delivery Leadership & Operations Management

Lead end-to-end Procure-to-Pay operations across multiple client engagements. Own service delivery performance against agreed SLAs, KPIs, productivity, quality, compliance, and customer satisfaction metrics. Drive operational excellence through effective governance, risk management, and process controls. Ensure timely and accurate processing of purchase orders, invoices, vendor queries, payments, and related P2 P activities. Manage service continuity, issue resolution, and escalation management.

Client & Stakeholder Management

Act as the senior point of contact for client procurement, finance, and shared services leadership teams. Lead governance forums, operational reviews, and executive business reviews. Build strong client relationships and drive customer satisfaction through proactive engagement and value-led discussions. Partner with client stakeholders to identify opportunities for process optimization and business outcome improvement.

Team Leadership

Lead and develop large delivery teams across onshore and offshore locations. Drive people development, succession planning, capability building, and leadership coaching. Foster a high-performance culture focused on accountability, customer centricity, continuous improvement, and innovation. Manage resource planning, workforce utilization, capacity management, and talent retention.

Continuous Improvement & Transformation

Drive process improvement initiatives leveraging Lean, Six Sigma, automation, AI, and digital solutions. Identify opportunities to enhance efficiency, reduce costs, improve compliance, and strengthen supplier experience. Lead transition and transformation programs, including process migration, standardization, and stabilization initiatives. Support deployment of global process templates and best practices across delivery locations.

Governance, Compliance & Controls

Ensure adherence to client policies, regulatory requirements, audit standards, and internal controls. Monitor operational risks and implement corrective actions to mitigate delivery and compliance issues. Drive process standardization and governance across regions and operating units.

Required Qualifications

Bachelor's Degree in Commerce, Finance, Business Administration, Supply Chain, or related discipline. MBA preferred. 15-20 years of experience in Procure-to-Pay Operations, Shared Services, Global Business Services, or Business Process Services. Extensive experience managing large-scale P2 P delivery operations and global teams. Strong knowledge of:

o Requisition to PO Processing
o Purchase Order Management
o Vendor Master Management
o Invoice Processing
o Accounts Payable Operations
o Payment Processing
o Vendor Query Management
o Supplier Governance & Compliance

Proven track record of managing senior client stakeholders and complex delivery engagements. Experience working in outsourced service delivery or shared services environments.

Preferred Qualifications

Lean Six Sigma Green Belt/Black Belt certification. Experience with SAP, Oracle, Ariba, Coupa, Service Now, or similar ERP and procurement platforms. Experience driving automation, AI-led operations, and digital transformation initiatives. Exposure to global delivery models and multi-country operations.

Key Competencies

P2 P Delivery Leadership Client Relationship Management Operational Excellence Service Delivery Governance Financial & Commercial Acumen Team & People Leadership Stakeholder Management Transformation & Continuous Improvement Risk & Compliance Management Executive Communication

Success Measures

SLA & KPI Achievement Client Satisfaction & Retention Productivity & Cost Optimization Quality & Compliance Performance Employee Engagement & Team Development Automation & Continuous Improvement Outcomes Delivery Margin & Business Growth