Area Director of Operations

Area Director of Operations - Indiana

Home Health & Home Care

Are you the type of operations leader who naturally spots what's broken, digs into the details, and drives teams toward better outcomes?

We're looking for an Area Director of Operations to support Home Health and Home Care operations across Indiana. This role is built for a highly organized, data-minded, and action-oriented leader who can step into complexity, clean up operational gaps, and help create stronger long-term processes across multiple agencies.

This position will play a key role in improving billing readiness, documentation compliance, authorization accuracy, EVV performance, and operational accountability all with the goal of helping ensure services are properly supported and revenue is captured accurately and on time.

If you enjoy solving problems, improving systems, and holding teams accountable in a professional but effective way, this could be a great fit.

What You'll Do

Drive Revenue-Impacting Operational Performance

Identify and resolve operational issues that impact billing timeliness, reimbursement, and clean claim submission

Help reduce unbilled revenue over 30 days by uncovering the why behind delays and driving resolution

Partner with agency leaders and Revenue Cycle teams to address billing barriers, claim holds, denials, and workflow breakdowns

Support cleanup efforts tied to current backlog and revenue-related operational gaps

Support Documentation, Authorization & EVV Compliance

Monitor and improve visit documentation compliance, especially in Home Health

Identify and address incomplete or denied authorizations that impact billing readiness

Support oversight and follow-through around Electronic Visit Verification (EVV) compliance

Help ensure EVV rules and workflows are aligned to actual visit activity and operational expectations

Work across teams to improve consistency, accuracy, and accountability in revenue-impacting workflows

Lead Through Accountability & Problem Solving

Hold teams accountable for work that is incomplete, delayed, or impacting downstream performance

Escalate issues, patterns, and trends to leadership with clarity and urgency

Help drive both short-term cleanup and long-term process improvement

Build sustainable operational processes that reduce repeat issues over time

Use Data to Drive Action

Pull and analyze reports to identify trends, gaps, and risk areas across agencies

Use tools such as AlayaCare, Axxess, Power BI, and Sandata to help uncover operational and billing issues

Translate findings into practical action steps and follow-up plans

What We're Looking For

We're looking for someone who is:

A strong operator who isn't afraid of professional accountability conversations

Highly organized and naturally process-minded

Comfortable digging into details and solving root-cause issues

Able to balance delegation, ownership, and follow-through

Data-driven and comfortable using reports to guide action

Able to work independently while also escalating issues and trends appropriately

Skilled at partnering across multiple teams and locations

Qualifications

Bachelor's degree preferred

5+ years of operations or leadership experience in Home Health, Home Care, or a distributed healthcare environment

Strong understanding of documentation, authorizations, EVV, billing readiness, and operational workflows tied to reimbursement

Experience with:

AlayaCare

Axxess

Power BI

Sandata / EVV systems

Experience working across multiple teams and locations

Strong communication, organization, and stakeholder management skills

Ability to identify issues, drive accountability, and support process improvement

Work Environment & Schedule

Hybrid role based in the Indianapolis area

Expected to be in-office approximately 1-2 days per week (more during training/onboarding as needed)

Typical schedule is 8:00 AM - 4:30 PM, with some flexibility based on business needs

Travel between locations may be required

Are you searching for a Purpose? PurposeCare is Bringing Healthcare Home, and we want you to join our family

PurposeCare is a leading provider of home care and home health services in the Midwest and provides home-based care services to more than 3,000 clients a month carefully coordinated to keep clients healthy and safe at home. With excellent caregivers and innovative technology, PurposeCare ensures that our most vulnerable are provided with the support necessary to live full lives in their community. Your Care is Our Purpose.

As a growing company we provide:

A rewarding career making a difference, changing lives & communities

Schedule Flexibility

Ongoing growth, training & professional development

Mentor, on-call & referral programs

Opportunity to apply for positions at our other PurposeCare locations