Academic counsellor

AAFT · Uttar pradesh, India

Job Title: Sales counsellor
Location: Noida

We are looking for an enthusiastic and customer-focused Sales Counsellor to guide prospective clients/students, understand their needs, and convert inquiries into successful enrollments/sales. The ideal candidate should be a strong communicator with excellent persuasion and relationship-building skills.
Key Responsibilities
Counsel prospective customers/students via calls, walk-ins, and online inquiries
Understand customer needs and recommend suitable products/courses/services
Convert leads into sales/enrollments and achieve monthly targets
Handle inbound and outbound calls, emails, and follow-ups
Maintain accurate records of leads, conversions, and interactions in CRM
Explain features, benefits, and pricing clearly to customers
Address customer queries, concerns, and objections professionally
Build and maintain strong relationships with customers/students
Coordinate with marketing and operations teams for smooth onboarding
Participate in promotional activities, events, or seminars if required
Required Skills & Qualifications
Graduate in any discipline (MBA/Marketing/Education preferred)
Experience in sales, counselling, or customer support is a plus
Excellent communication and interpersonal skills
Strong convincing, negotiation, and follow-up skills
Target-driven and result-oriented mindset
Ability to work under pressure and meet deadlines
Basic knowledge of MS Office / CRM systems