Virtual Relationship Manager

Ujjivan Small Finance Bank · Bangalore, India

Job description:

• The Virtual Relationship managements engage with the Bank customers and prospects, virtually, to provide a seamless experience to customers
• Developing and Expanding existing HNI customer relationships by ensuring quality portfolio
• Continuous engagement with the portfolio customers mapped as per the contact policy with accurate and complete capture of interaction details
• Call Handling as per desired standards
• Fulfilling customer service requirements and deepening relationships
• Creating the opportunity to provide financial solutions to customers via cross-sell and upsell
• Aids in developing and maintaining strong customer relationships, both within a company as well as with new clients
• Seek out new business opportunities for the clients while advising them on products or services that best fit their needs

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Qualification

• 2-6 years' of client relationship experience
• Strong communication and interpersonal skills