Customer Technical Support

JoinOneInfo · Hyderabad, India

Company Description: JoinOneInfo (OneInfo.ai) is an AI-powered platform designed for the creator economy, helping creators and businesses manage, automate, monetise, and scale their presence from a single place. The platform supports end-to-end workflows, from managing conversations and audience engagement to discovering brand collaborations and selling digital and affiliate products. By consolidating content, direct messages, collaborations, and growth tools, OneInfo acts as an intelligent business partner working alongside creators. The company focuses on turning engagement into leads and opportunities, reducing repetitive work through AI-powered workflows, and enabling businesses to discover and collaborate with relevant creators. Its mission is to help every creator operate like a business and drive business growth through creators.

Role Description This is an on-site internship role for a Customer Technical Support team member based in the Greater Hyderabad Area. The intern will handle customer inquiries, provide technical assistance related to the OneInfo platform, and guide users through feature setup and usage. Day-to-day responsibilities include diagnosing and troubleshooting user issues, escalating complex problems to the appropriate teams, and ensuring timely resolution to maintain high customer satisfaction. The role also involves documenting common issues, contributing to support knowledge bases, gathering customer feedback, and collaborating with product and engineering teams to improve user experience. Interns will work closely with creators and business users, helping them get the most value from OneInfo’s AI-driven workflows.

Qualifications

• Candidates should possess strong Technical Support and Troubleshooting skills to diagnose issues and provide effective resolutions.
• Candidates should possess Customer Support and Customer Satisfaction skills to handle inquiries professionally and ensure a positive user experience.
• Candidates should possess solid Analytical Skills to interpret user problems, identify patterns, and suggest improvements.
• Candidates should have clear written and verbal communication skills for explaining technical concepts to non-technical users.
• Candidates should be comfortable working in a fast-paced startup environment and collaborating with cross-functional teams.
• Candidates pursuing or holding a degree in Computer Science, Information Technology, Engineering, or related fields are preferred.
• Candidates with familiarity in SaaS products, AI tools, or creator economy platforms will have an advantage.
• Candidates should demonstrate a proactive attitude, willingness to learn, and a customer-centric mindset.