Customer service representative

The HIRD · Kolkata, India

Hiring for Customer Support Executive :

Desired candidate profil e Experience in handling customer issues, escalation calls, case management, and coordinating with cross-functional team s Excellent verbal and written communication skills in English with strong comprehension abilitie s Good working knowledge of computers, including proficiency in MS Office applications, web-based tools, email systems, and data entry activitie s Ability to analyze information accurately and maintain attention to detai l Willingness to work in a 24x7 environmen t Open to working from the offic

e
Job Descripti on Responsible for calling insurance companies in the US to analyze claim status and follow up on outstanding Accounts Receivable (A R)Capable of identifying, capturing, and documenting denial reasons accurate ly Update claim status, notes, and actions in the respective systems and databas es Coordinate with internal teams to resolve claim-related issues and ensure timely closu re Meet productivity, quality, and compliance targets as defined by the proce ss Maintain confidentiality and always adhere to client and organizational policie

s.