Production Service Engineer, Staff - Salesforce

Salesforce Production Service Engineer About the role: This role is a key contributor within the Salesforce CoE, functioning as an embedded resource with advanced Admin and coding skills (Apex, LWC, Integrations(, along with a strong working knowledge of AI tools, to support the Salesforce platform. The position involves contributing to resolving user issues, platform governance, maintaining a healthy Org score, environment management activities, and contributing to the development of new features as part of scrum teams. What you’ll be doing: Play a key role in Salesforce CoE and support the end users by actively resolving their issues on Salesforce applications that are raised through ServiceNow( Monitor the Salesforce queues and actively work on resolving the tickets. Troubleshoot, perfo