IT Technical Support Engineer (Office based - Pune)

Job Description Engaging in everyday tasks, working on tickets, and maintaining oversight of personal and group tickets to ensure timely resolution. Closing and meticulously documenting resolutions or workarounds in the internal knowledgebase to facilitate knowledge sharing and improve future problem-solving efficiency. Conducting incident response, including first-line investigation, problem analysis, workaround development, and resolution or progression of IT incidents. Categorising, prioritising, and escalating IT incidents to appropriate resolver groups within Service Level Agreement (SLA) parameters. Performing maintenance of laptops and servers, including user and computer administration tasks to ensure optimal system performance. Managing equipment provisioning, including overseeing