Customer Success Executive ( US Shift )

Company: Debe Learning Job Title: Customer Success Executive (Internship) Location: Remote Working Days: 6 Days a Week (Fixed Week Off) Shift: Night Shift (US Time Zone) About Debe Learning Debe Learning is a leading EdTech company dedicated to empowering students with future-ready skills through engaging and personalized learning experiences. We are committed to delivering exceptional customer experiences and helping every learner achieve their full potential. Role Overview We are looking for a proactive and customer-focused Customer Success Executive to build strong relationships with parents and students, ensure a seamless learning experience, and drive customer satisfaction and retention. Key Responsibilities Act as the primary point of contact for assigned customers. Build and maintain strong relationships with parents and students. Ensure a smooth onboarding experience for new customers. Resolve customer concerns promptly and effectively. Coordinate with internal teams to ensure timely issue resolution. Monitor customer engagement and identify opportunities to improve the overall experience. Conduct regular follow-ups to ensure customer satisfaction. Encourage course continuation and renewals by delivering excellent service. Maintain accurate customer records and interactions in the CRM. Meet customer satisfaction, retention, and service quality targets. Required Skills Excellent verbal and written communication skills. Strong problem-solving and interpersonal skills. Customer-centric approach with a positive attitude. Ability to handle multiple customer interactions efficiently. Basic knowledge of CRM tools is preferred. Comfortable working in night shifts and a fast-paced environment Compensation Stipend of upto Rs. 15,000 per month Opportunity to convert full-time offer after 6 months