Flight Operations & Client Services Specialist
V2 Jets · New York, New York, United States
FULL TIMEpermanent
Job Description
Company Description
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V2 Jets is a private jet charter and membership company with offices in South Florida, New York, and New Jersey. We arrange on-demand private flights for clients around the world, focusing on making the entire experience seamless from start to finish.
Our clients rely on us to handle every detail once a trip is booked.... whether it's a quick business flight or a complex, multi-leg journey. At V2 Jets, it's simple: we take care of the logistics so our clients can focus on what matters most - their time!
Position Overview
We are seeking an Experienced client-focused Operations Support Specialist team member to support the managing partner. This role serves as a critical link between clients, operators, and vendors. You will manage trip execution from initial request through post-flight follow-up, ensuring flawless delivery and exceptional service at every touchpoint. This position requires strong operational judgment, attention to detail, and the ability to perform under time-sensitive conditions in a fast-paced aviation environment.
Schedule Requirements
• This position is primarily based in the New York office Monday-Friday, with required weekend work performed remotely.• Flights operate seven days a week, including weekends, the successful candidate must be available and willing to work Monday-Sunday as part of the regular schedule depending on the flight schedule.
Key Responsibilities
• Responsible for managing client trips from booking confirmation through flight departure• Serve as the primary point of contact for clients and their executive assistants for all pre-flight coordination• Monitor flight schedules, weather, aircraft status, and operational changes in real time• Handle detailed trip execution including cross-checking itineraries, passenger information, and travel documents• Coordinate logistics including catering, ground transportation, rental cars, and special onboard requests• Gather, verify, and confirm all flight details with operators to ensure full accuracy and alignment with client expectations• Prepare and provide flight itineraries and pre-flight briefings to client• Assist accounting with billing, invoicing, and post-trip reporting• Build and maintain strong relationships with clients and their assistants• Develop and refine internal workflows, xzbcwsv SOPs, and service standards• Take ownership of resolving flight-related issues as soon as they are reported, including troubleshooting, escalation, and resolution
Qualifications & Experience• Experience in either Aviation Operations or Dispatch• Experience working directly with high-net-worth individuals and executive assistants• Exceptional communication and organizational skills• Strong operational, analytical, and problem-solving skills• Critical thinker with a strong sense of urgency and attention to detail• Reliable, adaptable, and calm under pressure in a fast-paced environment• 2+ years of experience in private aviation, corporate travel, luxury hospitality, or similar client-facing operation's• Comfortable operating in a 24/7, always-on business
Want to apply Read all the information about this position below, then hit the apply button.
V2 Jets is a private jet charter and membership company with offices in South Florida, New York, and New Jersey. We arrange on-demand private flights for clients around the world, focusing on making the entire experience seamless from start to finish.
Our clients rely on us to handle every detail once a trip is booked.... whether it's a quick business flight or a complex, multi-leg journey. At V2 Jets, it's simple: we take care of the logistics so our clients can focus on what matters most - their time!
Position Overview
We are seeking an Experienced client-focused Operations Support Specialist team member to support the managing partner. This role serves as a critical link between clients, operators, and vendors. You will manage trip execution from initial request through post-flight follow-up, ensuring flawless delivery and exceptional service at every touchpoint. This position requires strong operational judgment, attention to detail, and the ability to perform under time-sensitive conditions in a fast-paced aviation environment.
Schedule Requirements
• This position is primarily based in the New York office Monday-Friday, with required weekend work performed remotely.• Flights operate seven days a week, including weekends, the successful candidate must be available and willing to work Monday-Sunday as part of the regular schedule depending on the flight schedule.
Key Responsibilities
• Responsible for managing client trips from booking confirmation through flight departure• Serve as the primary point of contact for clients and their executive assistants for all pre-flight coordination• Monitor flight schedules, weather, aircraft status, and operational changes in real time• Handle detailed trip execution including cross-checking itineraries, passenger information, and travel documents• Coordinate logistics including catering, ground transportation, rental cars, and special onboard requests• Gather, verify, and confirm all flight details with operators to ensure full accuracy and alignment with client expectations• Prepare and provide flight itineraries and pre-flight briefings to client• Assist accounting with billing, invoicing, and post-trip reporting• Build and maintain strong relationships with clients and their assistants• Develop and refine internal workflows, xzbcwsv SOPs, and service standards• Take ownership of resolving flight-related issues as soon as they are reported, including troubleshooting, escalation, and resolution
Qualifications & Experience• Experience in either Aviation Operations or Dispatch• Experience working directly with high-net-worth individuals and executive assistants• Exceptional communication and organizational skills• Strong operational, analytical, and problem-solving skills• Critical thinker with a strong sense of urgency and attention to detail• Reliable, adaptable, and calm under pressure in a fast-paced environment• 2+ years of experience in private aviation, corporate travel, luxury hospitality, or similar client-facing operation's• Comfortable operating in a 24/7, always-on business
Details
| Company | V2 Jets |
| Location | New York, New York, United States |
| Type | FULL TIME |
| Niche | general |
| Experience | permanent |