Portfolio delivery director

Job Summary

GCC Delivery Lead - Job Description

About the Role

Responsibilities include leading AD/AMS delivery programs from offshore, managing geographically distributed teams across multiple delivery models, and ensuring service stability, operational performance, SLA/KPI attainment, and customer satisfaction.

Responsibilities:

Work from the Customer GCC (Global Capability Center) Location Identify areas of growth and understand upsell/cross-sell service line offerings from the to the Customer Primary operational interface for the customer from offshore, leading governance, managing escalations, aligning priorities, and driving continuous improvement across the service. Drive service transformation initiatives that improve customer experience, operational efficiency, and long-term delivery sustainability Influence account strategy by identifying service risks, improvement opportunities, and investment priorities that strengthen the operating model Ensure successful execution of mid-to-large scale programs with coordination across offshore and onsite teams. Manage delivery units ranging from /$5 M–$15 M with team sizes of at least 100+ professionals. Experience in managing support/transformation programs on enterprise applications like SAP/S4 HANA, Data/AI Implementation programs Drive and implement best-in-class practices in the Customer GCC. Resolve day-to-day delivery impediments with a hands-on, solution-oriented approach. Stay updated on digital trends such as SRE, automation, predictive analytics, AI, and Dev Ops. Collaborate with various capability units within the organization for any support/technical interventions Identify and onboard offshore talent and support coaching and mentoring Support career development, mentoring, and servant leadership practices. Facilitate integration of offshore teams with onsite and customer teams meetups, upskilling, and cross-skilling initiatives. Track/reporting of operational parameters - Revenue, margin, utilization etc., for assigned programs/accounts Manage offshore delivery operations and coordinate with internal stakeholders and onsite teams for reporting.

Qualifications

18+ years of experience in IT delivery roles, with a focus on offshore program management. Strong communication and coordination skills for managing offshore-onsite interactions. Experience managing offshore delivery units of /$5 M–$15 M with 100+ team members. Practical experience in resolving offshore delivery impediments Experience managing support transformation programs on enterprise applications - SAP/S4 HANA Awareness of digital transformation trends such as SRE, automation testing, AI, and predictive analytics.

Required Skills

Program & Project Management