Quality Assurance and NABH Complient Executive

PapayaCare Assisted Living & Senior Care | Ahmedabad PapayaCare is looking for a healthcare professional who can take ownership of Quality Assurance, NABH Compliance and Healthcare CRM/System Management across our senior-care operations. KEY RESPONSIBILITIES NABH & Quality Assurance Maintain, implement and continuously improve NABH-compliant policies, SOPs, protocols and documentation Conduct regular departmental and floor-level audits Identify compliance gaps and ensure timely Corrective & Preventive Actions (CAPA) Maintain documentation and evidence required for NABH assessments and surveillance Coordinate and prepare teams for NABH assessments Ensure policies are implemented in actual day-to-day care, rather than remaining only as documentation Quality Indicators & Day-to-Day Care Monitoring Define, monitor and report clinical and operational quality indicators Track falls, pressure injuries, medication errors, infections, hospital transfers, incidents and other resident-safety indicators Monitor documentation compliance, care-plan adherence and nursing/caregiver practices Maintain quality dashboards and identify trends requiring corrective action Follow up with responsible departments until identified issues are appropriately closed Support management in improving resident safety and overall quality of care CRM / Healthcare System Management Take responsibility for the effective use and administration of PapayaCare's CRM and healthcare management systems Create, modify and manage user roles, permissions and access levels Coordinate onboarding and system access for new employees Train nursing, caregiver, operations and administrative staff on correct use of the system Ensure staff are entering required information accurately and on time Monitor system usage and identify missing or incomplete documentation Work with management and software/CRM teams to improve workflows, forms, reports and dashboards Maintain appropriate confidentiality and access control for resident information Staff Training & Compliance Conduct induction and ongoing training on NABH standards, SOPs, quality practices and CRM usage Maintain staff training records and competency documentation Conduct refresher training when gaps are identified Work closely with nursing, medical, operations, housekeeping, HR and other departments to build a culture of quality and accountability QUALIFICATION – REQUIRED Master's in Hospital/Healthcare Administration (MHA) OR Master of Public Health (MPH) Undergraduate qualification in a medical/healthcare field Strong understanding of healthcare quality, documentation and patient/resident safety Comfortable working with CRM, healthcare software and digital systems Strong training, communication, auditing and coordination skills PREFERRED EXPERIENCE Previous experience in a NABH-accredited hospital, healthcare organization, assisted living, long-term care or healthcare quality department is strongly preferred. Organization: PapayaCare Assisted Living & Senior Care WHAT WE ARE LOOKING FOR This is not purely a documentation role. We are looking for someone who will take ownership of quality on the floor, ensure that systems and SOPs are actually followed, train the team, monitor measurable quality indicators, manage the CRM system and remain accountable for continuous NABH compliance and improvement. Interested candidates may share their CV with the PapayaCare HR Team. Work Location: In person