Cisco cvp / ivr developer

Cisco CVP / IVR Developer

Openings: 2

Location: Offshore / Remote

Experience: 5–8 Years

Start: Immediate

Work Mode: Remote / Offshore

Priority: Very High

Job Summary

We are looking for an experienced Cisco CVP / IVR Developer to develop, enhance, and support Cisco CVP-based IVR applications and customer self-service call flows. The candidate should have strong hands-on experience with CVP, Voice XML, Java/J2 EE, UCCE/ICM, SIP, APIs, and SQL.

Key Responsibilities

Design, develop, test, deploy, and maintain Cisco CVP/IVR applications. Develop and enhance customer self-service call flows. Integrate IVR applications with REST/SOAP APIs, databases, and enterprise applications. Work with speech recognition, DTMF, call routing, and voice interaction flows. Troubleshoot and resolve production issues related to CVP/IVR applications. Analyze call flows, logs, and system behavior to identify and resolve defects. Participate in code reviews, releases, deployments, and application maintenance. Prepare and maintain technical documentation. Collaborate with business, QA, infrastructure, and contact-center teams. Follow Agile development practices and established CI/CD processes.

Required Technical Skills — Top 8

Cisco CVP (Customer Voice Portal) IVR / Voice XML Java / J2 EE Cisco UCCE / ICM SIP / Vo IP REST / SOAP Web Services SQL / Database Integration Git / CI-CD

Preferred Skills

Cisco Contact Center technologies Speech-enabled IVR DTMF and call-routing technologies Production support and troubleshooting Agile/Scrum CI/CD and release management Experience integrating IVR with enterprise applications

Candidate Profile

5–8 years of relevant development experience. Strong hands-on experience developing Cisco CVP/IVR solutions. Strong programming experience in Java/J2 EE and Voice XML. Experience with UCCE/ICM and SIP environments. Strong API and database integration experience. Able to troubleshoot production issues independently. Available to join immediately. Comfortable working remotely/offshore with business-hours overlap.