Customer Service Operations Specialist

Sanghi Classic · Rajasthan, India

Luxury is defined not only by the product, but by the people who represent it.

BMW Sanghi Classic is looking for enthusiastic, confident, and customer-focused professionals to join our Client Relationship team ,front office and telling calling for jaipur ,udaipur and jodhpur office .

This is much more than a customer service role-you'll be responsible for delivering an exceptional luxury experience to every guest who visits our showroom.

Key Responsibilities

• Welcome and assist clients visiting the BMW showroom.
• Ensure every customer receives a premium hospitality experience.
• Build and maintain long-term relationships with customers.
• Manage customer databases and CRM records with accuracy.
• Coordinate customer appointments, follow-ups, and feedback calls.
• Support test drive scheduling and vehicle delivery coordination.
• Supervise showroom readiness, customer lounge, and overall client experience.
• Assist in organizing luxury events, product launches, lifestyle activities, and exclusive customer engagements.
• Work closely with the Sales, Marketing, and Service teams to ensure seamless customer journeys.
• Resolve customer concerns professionally while maintaining BMW's premium standards.

Ideal Candidate

We would love to hear from candidates with experience in:

• Luxury Hotels & Hospitality
• Airlines / Cabin Crew
• Premium Retail & Luxury Brands
• Customer Relations
• Guest Relations
• Aviation
• Front Office
• Fashion & Lifestyle
• Event Management

Fresh graduates with excellent communication skills and a passion for luxury brands are also encouraged to apply.