IT Help Desk Analyst (L1) - Windows & MS 365 Support

Alykas · India

Alykas is seeking an IT Service Desk L1/IT Help Desk Analyst L1 to provide first-line support to end users in a US-timezone, onsite in the US. The role emphasizes incident management, SLA adherence, and strong customer service.

The ideal candidate will have hands-on experience with ITSM tools, Windows 10/11, Microsoft 365, Active Directory, and basic networking. You will log, troubleshoot, and resolve issues, escalate when needed, and maintain thorough documentation.