AI-Driven Service Excellence Lead

JazzCash · Islamabad, Islamabad Capital Territory, Pakistan

JazzCash leads digital financial services in Pakistan, transforming Customer Operations toward an AI-enabled model with more self-service and AI-driven resolutions. As Manager Service Excellence & Enablement, you will own the transformation roadmap, AI governance, and quality controls, driving benefits while ensuring SBP compliance.

You will collaborate across Technology, Transformation, Product, and Operations to prioritize AI and automation work, measure deflection, and improve customer